Returns and Refunds Policy
At S.W.E.D., we are committed to providing you with the best shopping experience possible. We take pride in our clear policies, which ensure you understand your rights regarding returns and refunds.
Our 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all purchases. This guarantee applies to unused, unworn, and unopened merchandise. If you're unsatisfied with your purchase, you can return the item(s) within 30 days from the delivery date for a full refund of the item's purchase price.
How to Initiate a Return
Please get in touch with our customer service team to start the return process and provide your order details.
Conditions for a Refund
- Items must be returned in their original, unopened packaging and unused condition.
- Refunds will include the purchase price of the returned item(s). Original shipping costs are only refundable if the item is faulty or not as described.
Exclusions
Certain items may not be eligible for return, including but not limited to:
- Electronics
- Personalized or customized items
- Sealed items that are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please get in touch with our customer service team as soon as possible. We will promptly arrange for a replacement and cover the cost of return shipping. If a replacement isn't possible, we will work with you to find an appropriate solution.
Contact Us
If you have any questions or want to initiate a return, please contact our customer service team at contact@swed.com. We're here to help ensure your satisfaction with every purchase!
